Who We Serve
Four kinds of institution. Four different exposure points.
The AI risk question looks different depending on what you underwrite, who regulates you, and how fast your product team ships. Here's how it shows up for each.
Community Banks & Credit Unions
Your exposure usually starts with the systems you didn't build yourself: fraud detection embedded in your core banking platform, a chatbot bolted onto online banking, and underwriting models from third-party lending software. Examiners are already asking model-risk questions under SR 11-7 — the AI question is the same conversation with a new vocabulary.
- Vendor-embedded AI (fraud, chatbot, underwriting) that never went through a formal model-risk review
- Credit-scoring models that may fall under EU AI Act high-risk rules if you have any EU-linked correspondent relationships
- NCUA and FFIEC exam cycles that increasingly ask about AI governance directly
- Deepfake-enabled wire fraud — voice-cloned "executive" call-ins and synthetic-identity account openings, both AI Fraud & Trust territory
Regional Insurers
Underwriting and claims triage AI sit at the center of two separate regulatory conversations at once: New York's DFS circular letter on AI use in underwriting (a live US precedent, not a proposal), and the EU AI Act's explicit high-risk classification for life and health insurance risk assessment.
- Underwriting and pricing models that need documented bias testing, not just actuarial soundness
- Claims triage AI that affects real payout timing and outcomes
- EU AI Act exposure if any book of business or reinsurance relationship touches the EU
- AI-generated fraudulent claims — fabricated documentation and images designed to pass automated triage
Wealth Managers & RIAs
Client-facing AI tools — robo-advisory features, portfolio-question chatbots, AI-generated market commentary — raise disclosure and suitability questions the SEC and FINRA have both signaled they're watching closely, including scrutiny of AI-related marketing claims.
- Robo-advisory and portfolio-suggestion tools that need documented suitability logic
- AI-generated client communications and the disclosure obligations they trigger
- Marketing claims about "AI-powered" advice that need to hold up under regulatory review
- Deepfake-voice account takeover — a growing vector for unauthorized transfer requests on client accounts
Fintech & Bank-as-a-Service Platforms
You ship AI features faster than a governance program can usually keep up with — and your sponsor bank's examiners now treat your AI risk as their AI risk. Proving a working governance program is increasingly a condition of keeping the partnership, not a nice-to-have.
- Sponsor banks asking for documented AI governance as part of ongoing oversight
- Underwriting or fraud models built and updated faster than compliance review cycles
- A governance program that has to scale with a product team that ships weekly
- Prompt injection and data-leakage risk in AI-powered support agents and onboarding flows
Recognize your institution above?
Twenty minutes will tell you which engagement fits — no PDF required first.
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